Legal
Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: July 13, 2026
Last Updated: July 13, 2026
This Refund & Cancellation Policy applies to paid subscriptions and purchases for Paius, operated by Kinard Applied Solutions LLC through the product Paius (“Paius,” “we,” “us,” or “our”).
1. Cancellation
You may cancel through the Stripe billing portal when that functionality is enabled for your workspace, or by emailing support@getpaius.com.
If you cancel by email, send your request from the email address associated with your account (or from an authorized administrator email). Your request should include the account email, organization name if applicable, and a clear statement that you want to cancel.
2. When Cancellation Takes Effect
Unless otherwise required by law or agreed in writing, cancellation takes effect at the end of the then-current billing period. You will continue to have access to paid features until the end of the paid billing period.
3. No Refunds
Except where required by law, payments are non-refundable. Paius does not provide refunds, credits, or prorated refunds for:
- Partial billing periods;
- Unused time;
- Downgrades;
- Failure to use the Service;
- Accidental renewals;
- Dissatisfaction after purchase;
- Customer-side technical issues;
- Failure to cancel before renewal;
4. Required Legal Refunds
If applicable law requires a refund, Paius will provide the refund required by law.
5. Failed or Disputed Payments
If a payment fails, Paius may suspend, restrict, or terminate access to paid features. If a chargeback or payment dispute is initiated, Paius may suspend the related account while the dispute is reviewed.
6. Account Deletion After Cancellation
Cancellation stops future subscription renewals but does not automatically delete your account or data.
Paius currently does not provide self-service account deletion inside the application. To request account deletion, data export, correction, or access, contact support@getpaius.com. Organization administrators may request export of workspace data through the same channel.
We may need to verify your identity and authority before completing a request. Organization data may require administrator authorization or coordination with the organization owner.
Deleted account data is generally deleted or de-identified within 30 days after a verified deletion request, subject to lawful retention exceptions.
Data may be retained as described in the Privacy Policy and Data Processing Agreement.
7. Contact
Refund and cancellation requests should be sent to: