Billing & Subscription Policy

Billing & Subscription Policy

Effective Date: July 13, 2026
Last Updated: July 13, 2026

This Billing & Subscription Policy explains billing, subscription, payment, renewal, cancellation, and tax practices for the Paius website and application.

Paius is operated by Kinard Applied Solutions LLC, through the product Paius (“Paius,” “we,” “us,” or “our”).

1. Plans

Paius currently offers the following subscription plans:

Plan features, limits, availability, names, and pricing may change over time. If plan details on a checkout page, order form, or written agreement differ from this policy, the checkout page, order form, or written agreement controls for that purchase.

2. Free Plan

The Free plan provides limited access to Paius features. Paius may modify Free plan limits, features, usage restrictions, or availability at any time.

Free plan users are not charged unless they upgrade to a paid subscription.

3. Paid Subscriptions

Paid subscriptions are billed in the 6-month or annual billing increment selected at checkout and renew automatically unless canceled in accordance with this policy.

By subscribing to a paid plan, you authorize Paius and its payment processor, Stripe, to charge your payment method for recurring fees, applicable taxes, and other authorized charges.

4. Payment Processor

Payments are processed by Stripe. Paius does not directly store full payment card numbers. Stripe may collect and process payment information under its own terms and privacy policy.

Paius may receive billing metadata, subscription status, invoice information, payment status, and tax-related information from Stripe.

5. Taxes

Paius may calculate, collect, and remit applicable taxes through Stripe Tax or similar tools. Prices may not include taxes unless stated otherwise. You are responsible for taxes that Paius is not required to collect.

6. Automatic Renewal

Paid subscriptions renew automatically at the end of each 6-month or annual billing period, as applicable, until canceled. Renewal charges are processed at the start of each billing period or as otherwise shown at checkout.

You are responsible for maintaining accurate and current billing information.

7. Failed Payments

If payment fails, Paius may:

• Retry the payment method;
• Notify you of the failed payment;
• Restrict access to paid features;
• Downgrade your account;
• Suspend or terminate access;
• Continue attempting collection where lawful.

You remain responsible for unpaid fees.

8. Cancellation

You may cancel through the Stripe billing portal when that functionality is enabled for your workspace, or by emailing support@getpaius.com.

If you cancel by email, send your request from the email address associated with your account (or from an authorized administrator email). Your request should include the account email, organization name if applicable, and a clear statement that you want to cancel.

Unless otherwise required by law or agreed in writing, cancellation takes effect at the end of the then-current billing period. You will continue to have access to paid features until the end of the paid billing period.

9. Cancellation Channels

Cancellation may be completed through Stripe billing portal when available, or through support@getpaius.com at any time.

10. Plan Changes

Paius may allow upgrades, downgrades, or plan changes. Plan changes may result in immediate charges, prorated charges, future billing changes, or feature changes, depending on the checkout flow or written agreement.

Downgrading may cause loss of access to certain features, limits, reports, analytics, history, team management tools, approvals, or other paid functionality.

11. Price Changes

Paius may change prices from time to time. For existing paid subscriptions, Paius will provide notice of material price changes where required by law or as commercially reasonable. Continued use after a price change takes effect means you accept the updated price.

12. Billing Records

Paius may retain billing, invoice, tax, and accounting records for up to seven years or longer if required by law, tax obligations, accounting obligations, dispute resolution, or legitimate business purposes.

13. Contact

Billing questions may be sent to:

support@getpaius.com